Returns & Exchanges

Engagement Rings & Wedding Bands

Returns & Exchanges

All promise ring, engagement ring, and wedding band purchases are eligible for return within 30 days. Engagement rings are subject to a $150 restocking fee, promise ring and wedding band returns are subject to a $50 restocking fee. Items that have been resized, engraved, or modified are not eligible for return. Refunds will be processed upon receipt and verification of return.

If you would like to return your ring, please reach out to us at vow@vraiandoro.com. We’re here to answer any questions and help get the return process started.

Re-Sizing

We are happy to re-size your ring within 30-days of the order date. Please note that promise rings and wedding bands are subject to a $50 resizing fee, and engagement rings are subject to a $100 resizing fee. This fee covers the cost of re-sizing and shipping both ways. Please allow 3-4 weeks for resizing. Click here to initiate an exchange or email us at vow@vraiandoro.com.

At this time, we are unable to offer resizing on Infinity Bands. If you would like a different size, please initiate a return and place a new order for the correct size.

Home Try-On

Returns

Return the mock rings in the original box within 7 days of receiving using the included prepaid return label and provided shipping materials. The guide book and ring sizer are yours to keep. A refund on the $50 deposit will be processed in full upon receipt of return shipment.

Exchanges

If you didn’t find the perfect style in your first Home Try-On order we would love to help you pick out a second round of designs. Please reach out to us at vow@vraiandoro.com for assistance.