FAQ

Shipping & Returns

Home Try-On Shipping

Home Try-On orders ship free with USPS First Class Mail, arriving in 3-5 business days, no signature required.

Home Try-On Returns

Return the mock rings in the original box within 7 days of receiving using the included prepaid return label and provided shipping materials. The guide book and ring sizer are yours to keep. A refund on the $50 deposit will be processed in full upon receipt of return shipment.

Engagement Ring and Wedding Band Shipping

All engagement rings, wedding bands, and promise rings are made to order. Please allow 3-4 weeks for your ring to be crafted by hand in Downtown Los Angeles. Once completed your ring will ship free with express service, tracking information will be emailed to you as soon as your order ships. Please note that all orders will require signature confirmation.

Engagement Ring and Wedding Band Returns

All promise ring, engagement ring, and wedding band purchases are eligible for return within 30 days. Engagement rings are subject to a $150 restocking fee, promise ring and wedding band returns are subject to a $50 restocking fee. Items that have been resized, engraved, or modified are not eligible for return. Refunds will be processed upon receipt and verification of return.

If you would like to return your ring, please reach out to us at vow@vraiandoro.com. We’re here to answer any questions and help get the return process started.

International Orders

We currently ship engagement rings and wedding bands to select international countries, please reach out to vow@vraiandoro.com to see if your country is eligible.

Unfortunately at this time we're unable to offer mock rings internationally due to shipping and customs complications.

Warranty & Guarantee

Diamond Foundry Forever Guarantee™

We fully guarantee the quality of our Diamond Foundry grown stones and their graded properties. In the case that a diamond is found to not meet or exceed a characteristic as stated on the Diamond Foundry certificate, we will gladly provide a full refund or replace the diamond — the full policy can be found here.

Diamond Upgrade Program

The value of your Diamond Foundry diamond is guaranteed for a lifetime of upgrades. Your diamond is eligible for a 100% credit of the original purchase price toward the purchase of a new diamond of at least twice the price of your original stone during your lifetime. Your diamond must be in its original condition with the original purchase receipt. Any damage to the diamond may disqualify it from the upgrade program.

If you’re interested in upgrading your diamond, please reach out to us at vow@vraiandoro.com.

Engagement Ring and Wedding Band Warranty

We guarantee our rings to be free of manufacturing defects. If you believe your ring has a defect you may return it to us at any time within the first six-months after purchase. We will repair or replace your defective ring as deemed appropriate. This warranty covers all pavé diamonds in both engagement rings and wedding bands, but does not apply to replacement of center stones or any stones larger than .2ct. Please refer to our Forever Guarantee for warranty information on our Diamond Foundry center stones.

To be eligible for the warranty:

      • Diamond(s) must not be exposed to unreasonable force or harmful conditions.
      • The warranty does not apply to a product that has been stored or handled incorrectly, abused, altered, or treated by incorrect cleaning methods.
      • The warranty does not cover normal wear & tear, cuts or scratches.
      • Warranty applied to the original purchaser of the product; the warranty is not transferable.

Diamond Foundry Diamonds

IGI & GIA Grading Reports

All Diamond Foundry diamonds are graded by a GIA-certified gemologist according to the strictest industry standards. In addition to your Diamond Foundry certificate, you also have the option to request a third-party grading report by the Gemological Institute of America (GIA) for $375 at checkout. Please note that with the purchase of a third-party report, we require a lead time of 5-6 weeks to send a completed ring.

Grown Diamonds vs. Mined Diamonds

All our diamonds are sustainably grown by Diamond Foundry in California. Many wonder what the differences are between grown and mined diamonds– while the chemical, physical, and optical properties are identical, the processes they entail can look vastly different.


Diamond Pricing

Diamond Foundry diamonds hold the same market value as mined diamonds. By selling direct to consumer, cutting out the middlemen and markups that define traditional diamond industry practices, we are happy to be able to provide a better value on your diamond.

Engagement Rings & Wedding Bands

Finding the Right Ring-size

To find the perfect fit, you can order a ring sizer here. If you require resizing, we are happy to do so, however please note there is a $50 resizing fee. We are able to resize up or down one full size, but any additional sizing requests can compromise the integrity of the ring. Click here to initiate an exchange or email us at vow@vraiandoro.com.

Ring Re-sizing

We are happy to re-size your ring within 30-days of the order date. Engagement rings are subject to a $100 resizing fee, promise rings and wedding bands are subject to a $50 resizing fee. This fee covers the cost of re-sizing and shipping both ways. Please allow 3-4 weeks for resizing. Click here to initiate an exchange or email us at vow@vraiandoro.com.

At this time, we are unable to offer resizing on Infinity Bands. If you would like a different size, please initiate a return and place a new order for the correct size.

Getting Your Ring Insured

Though we do not offer jewelry insurance at VOW, we highly encourage insuring your engagement ring. Some of the most common insurance types can be through your homeowners or renters insurance, or personalized jewelry insurance.

Care Instructions

Please remember that 18k gold is sensitive, and with normal wear, it’s natural for small scratches to occur. Polishing by a local jeweler will help to restore much of the original shine.

We also recommend taking your ring to a jeweler for inspection as often as once a year, which will keep it in great condition for years to come.

Home Try-On

How the Home Try-On Works

Select up to 3 engagement ring designs, and we’ll send you a mock version of each. You’ll have 7 days to preview the ring and find the one that’s perfect for you. Simply use the included prepaid return label to return the mock rings in their original box within 7 days of receipt. The guide book and ring sizer are yours to keep!

Deposit Required

While our home try-on program is completely free with no hidden costs, please note that we require a deposit of $50, which will be charged to your credit or debit card in order to complete your order. Upon receipt of the return, the deposit will be refunded to your method of payment in 3-5 business days.

Please note that all mock rings must come back in their original form. If the order is not returned in its entirety or is returned damaged, we are unable to issue the refund.

Available Ring Styles

Currently, the home trial program is exclusively available for engagement ring styles and is not available on the promise ring or wedding band styles.