FAQ

Shipping, Returns & Payment

Home Try-On Shipping

Home Try-On orders ship free with USPS Priority Mail, arriving in 3-5 business days, no signature required.

At this time we offer mock rings internationally for purchase only. Due to the shipping and customs complications we’re unable to request international return shipments or refund your deposit. If you are interested in ordering, please feel free to checkout with your selected designs. You will be charged $50 for the mock rings (which are yours to keep) plus international shipping costs.

Home Try-On Returns

Return the mock rings in the original box within 7 days of receiving using the included prepaid return label and provided shipping materials. The guide book and ring sizer are yours to keep.

Please note that our returns team will process the shipment within 3-4 days of receipt. Once a refund is issued for the return, you will receive a confirmation email, and the funds will be returned into your method of payment in 5-7 business days.

Engagement Ring and Wedding Band Shipping

All engagement rings and wedding bands are made to order. Please allow 3-4 weeks for your ring to be crafted by hand in Downtown Los Angeles. Once completed, your ring will be shipped with free UPS 2-Day Service, tracking information will be emailed to you as soon as your order ships. Please note that all orders will require signature confirmation. To request overnight shipping for an additional $50, please contact vow@vraiandoro.com for more details.

*Engagement rings are shipped in a plain brown box without branding or indication of content, however please note that the return address will read “Vrai & Oro” on the shipping label, which is required for all outgoing packages.

Engagement Ring and Wedding Band Returns

All engagement ring and wedding band purchases are eligible for return within 30 days. Engagement rings are subject to a $100 restocking fee and wedding bands are subject to a $50 restocking fee. Items that have been resized, engraved, or modified are not eligible for return. Refunds will be processed upon receipt and verification of return.

*Engagement ring returns are conditional upon inspection by our in-house gemologist to confirm the condition of the diamond and setting. Once the gemologist inspects the ring and accepts the return, a refund will be issued, this process can take up to 7 business days.

*International returns: Please note that for any international returns, the purchaser must cover the shipping cost back and will also be assessed the restocking fee.

To initiate a return, please reach out to vow@vraiandoro.com.

International Orders

We currently ship engagement rings and wedding bands to select international countries, please reach out to vow@vraiandoro.com to see if your country is eligible.

At this time we offer mock rings internationally for purchase only. Due to the shipping and customs complications we’re unable to request international return shipments or refund your deposit. If you are interested in ordering, please feel free to checkout with your selected designs. You will be charged $50 for the mock rings (which are yours to keep) plus international shipping costs.

*Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local DHL or postal office for rates.

Payment

Payment Error - Depending on the value of the purchase, sometimes banks can reject larger valued transactions due to unusual activity. We highly recommend calling your bank to notify them of your upcoming purchase before processing an order.

Split Payment - Although we do not have a split payment option at checkout, if you would like to use two different payment methods please reach out to our team at vow@vraiandoro.com. We are able to issue a gift card for the amount of your choosing, which can then be applied to your final balance. Please note that the gift cards for VOW rings must be purchased through a custom invoice.

Financing through Affirm - For any VOW purchase, we offer a monthly payment option through Affirm. As a quick overview, Affirm allows you to make your payments over 3, 6, or 12 months. The terms can vary from 10% - 30% APR, depending on the individual. You can proceed with this option directly on our checkout page. If you have more specific questions, please feel free to get in touch.

Warranty & Guarantee

Diamond Foundry Forever Guarantee™

We fully guarantee the quality of our Diamond Foundry grown stones and their graded properties. In the case that a diamond is found to not meet or exceed a characteristic as stated on the Diamond Foundry certificate, we will gladly provide a full refund or replace the diamond — the full policy can be found here.

Diamond Upgrade Program

The value of your Diamond Foundry diamond is guaranteed for a lifetime of upgrades. Your diamond is eligible for a 100% credit of the original purchase price toward the purchase of a new diamond of at least twice the price of your original stone during your lifetime. Your diamond must be in its original condition with the original purchase receipt. Any damage to the diamond may disqualify it from the upgrade program.

If you’re interested in upgrading your diamond, please reach out to us at vow@vraiandoro.com.

Engagement Ring and Wedding Band Warranty

We guarantee our rings to be free of manufacturing defects. If you believe your ring has a defect you may return it to us at any time within the first six-months after purchase. We will repair or replace your defective ring as deemed appropriate. This warranty covers all pavé diamonds in both engagement rings and wedding bands, but does not apply to replacement of center stones or any stones larger than .2ct. Please refer to our Forever Guarantee for warranty information on our Diamond Foundry center stones.

To be eligible for the warranty:

      • Diamond(s) must not be exposed to unreasonable force or harmful conditions.
      • The warranty does not apply to a product that has been stored or handled incorrectly, abused, altered, or treated by incorrect cleaning methods.
      • The warranty does not cover normal wear & tear, cuts or scratches.
      • Warranty applied to the original purchaser of the product; the warranty is not transferable.

Diamond Foundry Diamonds

IGI Grading Reports

All Diamond Foundry diamonds are graded by a GIA-certified gemologist according to the strictest industry standards. In addition to your Diamond Foundry certificate, you also have the option to request a third-party grading report by the International Gemological Institute (IGI) for $165 at checkout. Please note that with the purchase of a third-party report, we require a lead time of 5-7 weeks to send a completed ring.

Grown Diamonds vs. Mined Diamonds

All our diamonds are sustainably grown by Diamond Foundry in California. Many wonder what the differences are between grown and mined diamonds– while the chemical, physical, and optical properties are identical, the processes they entail can look vastly different.


Diamond Pricing

Diamond Foundry diamonds hold the same market value as mined diamonds. By selling direct to consumer, cutting out the middlemen and markups that define traditional diamond industry practices, we are happy to be able to provide a better value on your diamond.

Engagement Rings & Wedding Bands

Finding the Right Ring-size

To find the perfect fit, you can order a ring sizer here. If you require resizing, we are happy to do so, however please note there is a $50 resizing fee for wedding bands and a $75 fee for engagement rings. We are able to resize up or down one full size, but any additional sizing requests can compromise the integrity of the ring. Click here to initiate an exchange or email us at vow@vraiandoro.com.

Ring Re-sizing

We are happy to re-size your ring within 30-days of the order date, subject to a $50 resizing fee for wedding bands and $75 for engagement rings. The fee covers the cost of re-sizing and insured shipping both ways. Please allow 3-4 weeks for resizing. Click here to initiate an exchange or email us at vow@vraiandoro.com.

At this time, we are unable to offer resizing on Infinity Bands. If you would like a different size, please initiate a return and place a new order for the correct size.

Getting Your Ring Insured

Though we do not offer jewelry insurance at VOW, we highly encourage insuring your engagement ring. Some of the most common insurance types can be through your homeowners or renters insurance, or personalized jewelry insurance.

Care Instructions

Please remember that 18k gold is sensitive, and with normal wear, it’s natural for small scratches to occur. Polishing by a local jeweler will help to restore much of the original shine.

We also recommend taking your ring to a jeweler for inspection as often as once a year, which will keep it in great condition for years to come.

Home Try-On

How the Home Try-On Works

Select up to 3 engagement ring designs, and we’ll send you a mock version of each. You’ll have 7 days to preview the ring and find the one that’s perfect for you. Simply use the included prepaid return label to return the mock rings in their original box within 7 days of receipt. The guide book and ring sizer are yours to keep!

Deposit Required

While our home try-on program is completely free with no hidden costs, please note that we require a deposit of $50, which will be charged to your credit or debit card in order to complete your order. Upon receipt of the return, the deposit will be refunded to your method of payment in 3-5 business days.

Please note that all mock rings must come back in their original form. If the order is not returned in its entirety or is returned damaged, we are unable to issue the refund.

Available Ring Styles

Currently, the home trial program is exclusively available for engagement ring styles and is not currently available for wedding bands.